Outsourcing your SAP solutions TPAM: SAP maintenance and support

Conseils-Plus offers an outsourcing service dedicated to SAP maintenance and solution support.

Just like any other IT system, Managing an ERP takes time and expertise. Conseils-Plus offers an outsourcing service dedicated to SAP maintenance and solution support.

This way, you can free yourself from SAP maintenance and support constraints, while ensuring the longevity of your systems!

Thanks to TPAM.

 

Outsourcing your SAP maintenance and system support means:

Predictability of costs

Benefit from greater predictability of SAP maintenance and support costs for your systems.

Performance and productivity

Guarantee improved performance and productivity for your IT department and your business

Functional and technical expertise

Benefit from the best in functional and technical expertise

Agility

Gain agility

Predictability of costs

Benefit from greater predictability of SAP maintenance and support costs for your systems.

Performance and productivity

Guarantee improved performance and productivity for your IT department and your business

Functional and technical expertise

Benefit from the best in functional and technical expertise

Agility

Gain agility

Our complete outsourcing offer covers:

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Corrective maintenance

  • Correction of detected anomalies
  • SAP systems stability maintenance
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Preventive maintenance

  • Consulting on technical, functional and organizational choices
  • Our business and system knowledge shared with you
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Upgrade maintenance

  • Ensured technological watch
  • Meeting your upgrade needs
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User support

Daily user assistance

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User training

We provide you with all the resources your users need to get to grips with your SAP solutions.

Exchange with our experts on our complete offer.

An SAP-certified Center of Service, Maintenance and Expertise at your service

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As an expert in SAP solutions since 2005, Conseils-Plus has set up its Center of Service, Maintenance and Expertise to provide you with a service that is complete for your SAP solutions.

Certified as an “SAP Partner Center Of Expertise” since 2013, our team is made up of 50 SAP functional and technical experts, as well as a network of partners.

Our outsourcing offer takes care of your SAP support and maintenance needs on:

SAP ECC 6,
SAP S/4HANA On-Premise,
SAP S/4HANA Cloud.

Why choose Conseils-Plus for the maintenance and support of your SAP systems?

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A team of available functional and technical experts

Our team is made up of a variety of profiles, all experts in their field, to cover all your requests during office hours on SAP modules (accounting, finance, purchasing, sales…).

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Prices tailored to your real needs

We offer a subscription package that gives you access to a range of on-demand services. Pricing is adapted to your consumption. So you only pay for what you actually use.

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Get the most out of your SAP solutions

While SAP is responsible for the maintenance of our new Cloud solutions, they still require a certain amount of follow-up. Our team provides this support for you, as well as all the technical monitoring and recommendation phases.

Your benefits are countless.

You gain in:

  • Reactivity, with a dedicated team that responds as quickly as possible
  • Expertise, thanks to our experience with over 40 clients
  • Traceability, with a tool for tracking all actions taken

Not to mention the economies of scale you’ll achieve by pooling your SAP maintenance and support contracts.

Our Center of Service, Maintenance and Expertise in figures:

+ 55

CSME clients

1 /3

of CSME clients deployed by another service provider

+ 2000

clients requests handled per year

+ 7500

hours spent per year

How does an SAP maintenance project work?

Step 1
Getting to grips with your SAP system and understanding your business context
  • Audit of your SAP system landscape 
  •  Definition of future scope of intervention 
  •  Analysis of current anomalies and upgrade requests 
  •  Contractualization of commitments
Step 2
Maintenance of your SAP solution
  • Management of the service 
  • Improving the performance of your system 
  • Performing version upgrades 
  • Provision of access to our intervention portal for your support needs 
  • Provision of the training tools you need
Step 1
Getting to grips with your SAP system and understanding your business context
  • Audit of your SAP system landscape 
  •  Definition of future scope of intervention 
  •  Analysis of current anomalies and upgrade requests 
  •  Contractualization of commitments
Step 2
Maintenance of your SAP solution
  • Management of the service 
  • Improving the performance of your system 
  • Performing version upgrades 
  • Provision of access to our intervention portal for your support needs 
  • Provision of the training tools you need

Please note:

Conseils-Plus provides all its clients with a reversibility plan, and undertakes to provide the future maintenance provider with: 

  • Functional and technical knowledge specific to the client’s solution 
  • Complete project documentation from the SAP maintenance phase
  • A detailed inventory of current requests.

Choosing the Conseils-Plus Center of Service, Maintenance and Expertise means choosing a partner committed to the quality of its employees and the solutions it provides. It means choosing a relationship based on trust and proximity support. Let’s choose to grow together!

David Doukhan
Manager of the Center of Service, Maintenance and Expertise

9 questions about SAP ERP support and maintenance

What services are included in SAP Publisher Maintenance?

Your SAP editor maintenance license includes the option of running one of the following services each year, in addition to the weekly Early Watch:

  • Incident and bug management
  • Going live check
  • Going live upgrade & assessment
  • OS/DB Migration
  • Data Management & landscape transformation (include S/4HANA upgrade, merge & acquisitions…)
  • SAP Security Optimization
  • Data volume management
  • Business Process Performance Optimisation
  • Interface Management
  • Technical Performance Optimisation
How much does SAP ERP maintenance cost?

Conseils-Plus offers you a subscription which gives you on-demand access to our Center of Service, Maintenance and Expertise, including:

Support for your business context and the specific features of your SAP S/4HANA ERP system

Integration of your system into our support solution

Unlimited access to the ticketing portal, enabling you to manage and track your requests

Service reversibility: your data belongs to you, and you can retrieve it at the end of our service.

Monthly service reports

This subscription is complemented by 2 types of credit:

  • intervention package
  • work unit package 

Depending on the work to be carried out, you pay only for the time spent.

And for complete transparency, you receive a monthly detailed report enabling you to track the evolution of your maintenance budget, so that you can adjust it to suit your needs.

How can I report a problem or breakdown on my SAP system?

You can report any incident directly via our support portal. Our Support and Maintenance Center is immediately informed and handles your request as quickly as possible. You can then follow the progress of your request directly on the portal.

How do SAP updates and patches work?

If you have a Cloud solution, SAP takes care of the maintenance of your systems. Every 3 months, your ERP is automatically updated. If you have subscribed to our support and maintenance offer, we’ll send you a summary of the latest version upgrades.

If you have an On-Premise solution, updates and patches are supplied by SAP via OSS notes. It is up to you to deploy them on your ERP.

How quickly are incidents dealt with?

We make every effort to provide a solution or correction as quickly as possible. At Conseils-Plus, our team is committed to handling your requests within a maximum of 4 hours. At the time of your request,  you assess the degree of priority of your request according to 4 levels.

As an SAP user, how can I get help?

We set up SAP training sessions at your premises to help you get the most out of your SAP ERP. We also provide you with access to a set of quick-start tools.

What is the data backup and disaster recovery policy for my SAP ERP?

SAP is contractually committed to ensuring that the Cloud ERP solutions are available 99.9% of the time. In the case of an incident, a Business Recovery Plan (BRP) ensures that the system is back up and running within 2 hours.

If you have chosen an On-Premise solution, you manage your own data backup and recovery plan in the event of a problem.

Are there any self-service information sources, or an online SAP community?

The community.sap.com web site enables users and experts to exchange views on SAP issues. Another community is USF – Association des Utilisateurs SAP francophones, which organizes events on a regular basis.

Comment obtenir de l’aide pour étendre ou personnaliser votre ERP SAP ?

Just contact our Support and Maintenance Center. This way, you will benefit from:

  • A dedicated team of experts
  • Advice and support from Conseils-Plus in all the necessary upgrades to your system according to your situation
  • Continuous improvement of your SAP solution
  • Regular maintenance of your IT environment

Personalized demonstration of our SAP ERP solutions

Our experts will work with you to define which SAP ERP solution is best suited to your needs, and give you a free personalized demonstration!

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Free Demonstration

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Personalized Demonstration

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Demonstration performed by experts